Senior Quality Manager

Leadership & Strategy

• Develop and execute the quality strategy aligned with global and corporate objectives
• Lead, mentor, and develop the quality team
• Act as the primary quality representative for the Tijuana site with global stakeholders
• Promote a culture of continuous improvement and accountability

Quality Systems & Compliance

• Ensure compliance with ISO standards (ISO 9001, ISO 13485 as applicable)
• Maintain and improve the Quality Management System (QMS)
• Lead internal and external audits (customer, regulatory, and certification bodies)
• Ensure adherence to regulatory requirements and customer specifications

Customer Quality

• Serve as primary point of contact for customers on quality issues
• Lead 8D problem-solving, root cause analysis, and corrective/preventive actions
• Drive improvement in customer satisfaction, PPM performance, and complaint resolution

Operational Excellence

• Implement and sustain Lean Manufacturing and Six Sigma methodologies
• Track and improve key quality metrics (KPIs) including scrap, yield, defects, and cost of quality
• Partner with operations, engineering, and supply chain to improve processes and product reliability

Supplier Quality

• Oversee supplier quality performance and development
• Lead supplier audits and qualification processes
• Drive supplier corrective actions and continuous improvement initiatives

Education

• Bachelor’s degree in Engineering or related field (Master’s degree preferred)

Experience

• 8–12+ years of experience in quality management within manufacturing
• Minimum of 3–5 years in a leadership role
• Experience working in multinational environments preferred
• Strong experience with customer-facing quality roles

Certifications (Preferred)

• Six Sigma Green Belt or Black Belt
• Certified Quality Engineer (CQE) or similar

Technical Skills

• Strong knowledge of:
• Quality tools (APQP, PPAP, FMEA, SPC, MSA)
• Root cause analysis (8D, 5 Whys, Fishbone)
• Statistical methods and data analysis
• ERP/MES systems experience
• Advanced proficiency in English